Terms of Service

Last updated: 24 October 2026

These terms govern the use of Serqo (the "App"), a Shopify application operated by KARLINN SARL-S, 19, rue de l'Industrie, L-8069 Bertrange, Luxembourg, RCS Luxembourg B277372, VAT LU34916518, business permit no. 10153305/0 ("we", "us"). By installing the App, the merchant ("you") accepts these terms. The English version prevails over any translation.

1. The service

The App generates SEO content (headings, SEO titles, meta descriptions, descriptions, technical specifications, image alternative texts and, for new products, handles and image file names) for products, collections and blog posts of a Shopify store, using the store's own content and, when connected, the store's Google Search Console data. Depending on the mode chosen, content is displayed for copying, submitted for your approval, or published automatically after a backup of the previous version.

2. Eligibility

The App is reserved for businesses operating a Shopify store. You confirm that you are authorized to act for the store, and to connect the Google Search Console property you choose.

3. Subscription and billing

• Plans, prices and included credits are displayed in the App before you subscribe. Subscriptions are billed by Shopify, on your Shopify invoice, through the Shopify Billing API, and renew every 30 days until cancelled.
• Upgrades apply immediately. Downgrades take effect at the end of the current billing cycle, after your confirmation of the new price.
• You can cancel at any time by uninstalling the App. Refunds are governed by Shopify's billing rules; amounts already billed for the current cycle are not refunded, except where the law requires it.

4. Credits

• Generating content for one page consumes one credit, regardless of the number of fields generated. Three regenerations per page and per cycle are included; each further regeneration consumes one credit.
• No credit is consumed when the App cannot generate content because search data is insufficient, when a technical failure occurs, or for viewing history, copying content already generated, or restoring a previous version.
• Credits are reset at each billing cycle and do not carry over. Unused credits are lost on uninstall.

5. Your responsibilities

• Content is generated by artificial intelligence from the data available to the App. Although the App is designed to use only facts present in your data, you remain responsible for reviewing content before publishing it and for its accuracy, compliance and use in your store.
• You are responsible for the content you provide (product data, supplier descriptions) and guarantee that you have the right to use it.
• You agree not to use the App for unlawful content, to misrepresent products, or to attempt to disrupt, reverse engineer or overload the service.

6. Intellectual property

Content generated for your store belongs to you, and you may use it freely. The App itself, its software, prompts, design and brand remain our property. We do not acquire any right over your store content.

7. Availability

We strive to keep the App available and reliable, but do not guarantee uninterrupted service. The App depends on third-party services (Shopify, Google, Anthropic) whose availability we do not control. Search rankings depend on Google and many other factors; we do not guarantee any ranking, traffic or sales result.

8. Liability

To the extent permitted by law, our total liability for any claim relating to the App is limited to the amounts you paid for the App during the three months preceding the event giving rise to the claim. We are not liable for indirect damages such as loss of revenue, profit or data. Nothing in these terms excludes liability that cannot be excluded by law.

9. Data

Our processing of personal data and store data is described in our privacy policy.

10. Suspension and termination

You may stop using the App at any time by uninstalling it. We may suspend or terminate access in case of a serious breach of these terms, after notice when possible.

11. Changes

We may update these terms. Material changes will be announced in the App at least 30 days before they apply. Continuing to use the App after that date means you accept the new terms.

12. Governing law

These terms are governed by Luxembourg law. Any dispute that cannot be settled amicably will be submitted to the courts of Luxembourg City, without prejudice to any mandatory consumer or business protection rules applicable to you.

13. Contact

support@serqo.app · KARLINN SARL-S, 19, rue de l'Industrie, L-8069 Bertrange, Luxembourg.

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